Shipping policy
At Veloura, we want your order to reach you safely and on time. We carefully prepare every order before it is shipped and keep you informed throughout the delivery process.
Order Processing
Orders are usually processed within 1 to 3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.
During busy periods, promotions, or holidays, processing may take a little longer. We appreciate your patience and understanding.
Shipping Times
Delivery times depend on your location and the shipping method available at checkout. Estimated delivery times are provided during the checkout process.
Please keep in mind that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, weather, customs processing, or incorrect delivery information.
Order Tracking
Once your order has been shipped, you will receive tracking information when available. You can use this information to follow your package while it is on its way to you.
Incorrect Shipping Information
Please make sure your shipping details are correct before completing your order. If you notice an error, contact us as soon as possible at
We may not be able to change the shipping address once an order has been processed or shipped.
Lost or Delayed Orders
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at
we will do our best to help you locate your package and provide the necessary assistance.
Damaged Orders
If your jewelry arrives damaged, please contact us as soon as possible at
Include your order number and clear photos of the damaged item so we can review the issue and assist you.
Contact Us
If you have any questions about our shipping policy or your order, please contact us at:
Email:
We appreciate your choosing Veloura and thank you for your support.